Respect customers, understand customers, continue to provide products and services that exceed customer expectations, and be customers' eternal partners. This is the service concept we have always adhered to and advocated.
1. Improve the service system, strengthen the pre-sale, sale and after-sales services, and help customers to solve various problems in the use of products in a timely manner, so that customers feel great convenience.
2. Attach great importance to customers' opinions, let customers participate in decision-making, and treat customer's opinions as an important part of customer satisfaction. Do everything possible to retain existing customers.
3. Establish all customer-centric mechanisms. Among them, the establishment of various institutions, the reform of service process, etc., should focus on customer needs, and establish a rapid response mechanism to customer's opinions.